30-Day Returns & Refunds
We want you and your pet to love your PawPocket hoodie. If you're not happy, you can request a return within 30 days of delivery.
Eligibility
- Items must be unworn, unwashed, free of pet hair and odors, and in original condition and packaging.
- Please include your order number with every return request.
How to return
- Email us at support@shoppawpocket.com with your order number and the reason for your return.
- We'll reply within 1–2 business days with the return address and instructions. Items sent back without contacting us first cannot be accepted.
- Ship the item with a tracked service and send us the tracking number.
Return shipping costs
For change-of-mind returns, the customer pays return shipping. If your item arrived damaged, defective or incorrect, we cover the cost.
Wrong size?
Contact us within 30 days of delivery and we'll help you exchange for a different size, subject to availability.
Damaged or wrong item
If your item arrives damaged, defective or incorrect, email us a photo within 30 days of delivery and we'll send a free replacement or issue a full refund. In most cases you won't need to return it.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post the refund.