Refund policy

Last updated: October 5, 2026

30-day returns

We want you and your pet to love your PawPocket hoodie. If you're not happy with your purchase, you can request a return within 30 days of the date your order was delivered.

Eligibility

  • Items must be unworn, unwashed, free of pet hair and odors, and in their original condition and packaging.
  • Please include your order number with every return request.
  • Gift cards and items marked as final sale cannot be returned.

How to start a return

  1. Email us at support@shoppawpocket.com with your order number and the reason for the return.
  2. We'll reply within 1-2 business days with the return address and instructions. Items sent back without contacting us first cannot be accepted.
  3. Ship the item using a tracked service and send us the tracking number.

Return shipping costs

For change-of-mind returns, the customer is responsible for return shipping costs. If your item arrived damaged, defective or incorrect, we cover the cost (see below).

Wrong size? Exchanges

If the size isn't right, contact us within 30 days of delivery and we'll help you exchange it for a different size, subject to availability.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund. In most cases you won't need to send the item back.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may take additional time to post the refund.

Contact

Questions about returns? Email support@shoppawpocket.com.