Shipping Policy
Free tracked shipping to the United States
Every order to the United States ships free, with a tracking number, and with no minimum spend.
Processing time
Orders are processed within 1–4 business days (Monday–Friday, excluding public holidays). You'll receive a shipping confirmation email with your tracking number once your order has been dispatched.
Delivery time
Delivery to the United States usually takes 7–15 business days after dispatch. Delivery times are estimates and are not guaranteed; during peak seasons, holidays or customs delays, please allow a few extra days.
Holiday orders
To receive your order before Christmas, we recommend ordering by December 1.
Customs, duties and taxes
We aim to ship using services where import duties are handled before delivery. If a carrier asks you to pay any import fee on delivery for your PawPocket order, please contact us before paying and we'll help resolve it.
Tracking
Tracking can take 2–5 days to show updates after dispatch. If your tracking hasn't updated for 7 days, contact us and we'll look into it right away.
Lost or damaged parcels
If your order hasn't arrived within 30 business days of dispatch, or arrives damaged, email us at support@shoppawpocket.com with your order number and we'll send a replacement or issue a full refund.